You may return most items within 30 days of delivery for a refund, provided they are unused, undamaged, and in their original packaging with all accessories included.
Email admin@robotlogisticsltd.shop with your order number and the item(s) you wish to return. We'll confirm the return address and any relevant instructions.
Unless the item is faulty or was sent in error, return shipping costs are the customer's responsibility. We recommend using a tracked service.
Once we receive and inspect the returned item, we will process your refund to the original payment method, typically within 5–10 business days.
If an item arrives faulty, damaged, or incorrect, contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or full refund, including return shipping where applicable.
For any refund or return question, reach us at admin@robotlogisticsltd.shop or +44 7828 784943.